Work History
MAY 2024 - PRESENT
Customer Success Manager
AppViewX
• Responsible for managing key commercial and growth accounts.
➟ Helped customers achieve automation.
➟ Coached customers on "The Art of Possible" with AppViewX.
• Collaborated with the sales team to drive renewal discussions, conducted quarterly business reviews, and identified new sales opportunities, resulting in a 10% increase in expansion.
MAY 2023 - APR 2024
Head of Customer Success
BigLittle.ai
• Responsible for establishing the overall vision and strategic plan for customer success.
➟ Helped 2x the existing customer base.
➟ Standardized the onboarding process.
• Specifically focused on driving growth through successful outcomes, upselling, and retention as well as
bringing project management discipline to internal workflows, deployment and onboarding execution.
JUN 2020 - APR 2023
Global Customer Success Manager
AppViewX
• Responsible for implementing and maintaining scalable operations and customer success.
➟ Book of business = 36 accounts.
➟ Maintained a 100% retention rate.
• Built an internal tool dubbed "Adoption Genie" to leverage customer adoption data to monitor customer health, forecast market trends, drive expansion, and predict churn.
Feb 2018 - May 2020
Customer Success Manager
Hush Cyber Security
• Responsible for renewals, deal desk operations and driving sales/customer success enablement initiatives to optimize
operational efficiency and facilitate growth.
➟ Achieved KPIs every quarter without any preventable churn.
➟ Tasked with renewal of 25-30 accounts totaling $300K ARR.
• Administered salesforce development.
Education
B.Tech – Computer Science Engineering
Amrita Vishwa Vidyapeetham.
CBSE
S.S.V.M Institutions.
Internet
Everything I know.
🔑 Key Skills
- • Customer, Partner, and Client Relations
- • Customer Success Strategy and Execution
- • Process Improvement and Implementation
- • Project Management
- • Data Analysis & Reporting
- • Customer Journey Mapping
- • Revenue Operations
✨ Testimonials
Ping Del Giudice
VP of Revenue Operations at Leapsome
Hamad has impressed me since our very first meeting. He has a solid track record of making sure that his customers are successful and is always stepping up to help where needed. Hamad is a true rockstar and I highly endorse him.
Alon Nachmany
CISO at AZEN Consulting
Hamad's skill set to understand an issue, take a step back to think of a solution, and then create the solution in the best way possible is what makes him uniquely bright. I see a very bright future for this individual and I am sure he is going to go very far! I hope one day our paths will cross again!
Delaney Weaver
Account Executive at AppViewX
In many ways, my level of success has been directly correlated to Hamad’s efforts and I am deeply grateful for his creative problem-solving abilities and “customer first” attitude. He is diligent, detail-oriented, and the kind of person anyone would want on their team!
Dr. Maceo D. Wattley
Global Director of Customer Success at Cybersixgill
Hamad brings incredible business, technology, and customer success skills to help each and every customer he interacts with to be wildly successful. He has built strong and successful relationships with some of the largest strategic customers in the company. A real asset to any organization. Hamad is a High Recommend!